Introduction

Welcome to Providence Enterprise. We are committed to protecting your privacy and ensuring that your personal data is collected and processed transparently, securely, and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Data Controller

Providence Enterprise USA Inc., located at 1500 Quail Street. Suite 420, Newport Beach, California, 92660, is the data controller responsible for processing your personal data. If you have any questions or concerns about our privacy practices, please contact us at brett@providence-connect.com.

Personal Data We Collect

We collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and mailing address.
• Professional Details: Job title, department, and company name.
• Website Usage Data: IP address, browser type, operating system, referring URLs, actions taken on our site, and dates and times of website visits.
• Communication Data: Information from emails and other communications you send us.

How We Collect Your Data

We collect your personal data through:

• Forms you complete on our website for inquiries or registration.
• Interactions with our customer service and sales teams.
• Automated technologies that collect data indirectly as you navigate through our website.

How We Will Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your inquiries and fulfill your requests.
• To send you administrative information, such as changes to our terms, conditions, and policies.
• To provide, update, maintain and protect our services and website.
• To send marketing and promotional materials, subject to your marketing preferences.
• For business purposes, such as data analysis, audits, developing new products, enhancing our website, and improving our services.

Data Sharing and Transfer

Your data may be shared with:

• Service providers who perform services on our behalf.
• Law enforcement or regulatory authorities, if required by law.
• International transfers of personal data will be protected by appropriate safeguards, such as standard contractual clauses.

Legal Basis for Collecting Your Data

We collect your personal data based on the following legal bases:

• Consent: You have given your clear consent for processing your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Processing is necessary to comply with a legal obligation.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by us or a third party, provided those interests are not overridden by your interests and fundamental rights.

Data Retention

We keep your information for no longer than necessary for the purposes for which it is processed. For instance, where we process personal information for marketing purposes or with your consent, we process the information until you ask us to and for a short period after this (to allow us to implement your requests). We also keep a permanent record of the fact that you have asked us not to send you direct market marketing or to process your information so that we can respect your request in the future. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

Your Rights

Under the GDPR, you have rights that you can exercise free of charge:

• Access to personal data.
• Rectification or erasure of personal data.
• Restriction of processing.
• Object to processing.
• Data portability.

To exercise these rights, please contact us at brett@providence-connect.com. If you make a request, we have 30-days to respond.

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are used to remember information about you, such as your login details, preferences, and browsing history, to improve your experience on the site. Cookies can be "session cookies," which are temporary and deleted once you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them.

How Do We Use Them

We use cookies to enhance your browsing experience and provide personalized services. Cookies help us to remember your preferences, such as language settings and login details, so you don't have to re-enter them every time you visit our site. They also enable us to track your interactions with our website, allowing us to understand how you use our services and to improve their functionality. Additionally, cookies may be used for targeted advertising, ensuring that the ads you see are relevant to your interests.

How To Manage Your Cookies

You have control over how cookies are used on your device. Most web browsers allow you to manage your cookie settings through their privacy settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is set. Additionally, you can delete cookies that have already been set. However, please note that disabling cookies may affect your ability to use certain features of our website. To manage cookies in your browser, you can usually find the settings under the "Preferences" or "Privacy" menu. For more detailed instructions, refer to your browser's help documentation.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Changes to Our Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.

This policy was last updated on July 30, 2024.

Privacy Policies of Other Websites

This website contains links to other websites. This Privacy Policy only applies to this website. If you click a link, you should read the privacy policy of that website.

Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at:

Email: brett@providence-connect.com

Phone: 949-851-8888

Mailing Address: 1500 Quail Street, Suite 420, Newport Beach, California, 92660

Enforcement procedure

The European Union’s General Data Protection Regulation (GDPR) ensures protection of individuals' data and their privacy. In case of any issues regarding accessibility and data privacy, you may contact:

• Supervisory Authority: You can find the relevant supervisory authority for your location by visiting this link: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Introduction

Providence Enterprise is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility

Providence Enterprise takes the following measures to ensure accessibility of our website:

• Include accessibility throughout our internal policies.
• Assign clear accessibility targets and responsibilities.
• Employ formal accessibility quality assurance methods.
• Provide continual accessibility training for our staff.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Providence Enterprise’s website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Providence Enterprise’s website. Please let us know if you encounter accessibility barriers:

• Email: brett@providence-connect.com
• Phone: 949-851-8888
• Postal address: Providence Enterprise USA Inc., 1500 Quail Street, Suite 420, Newport Beach, California, 92660

We try to respond to feedback within no longer than 30-days.

Technical specifications

Accessibility of Providence Enterprise’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Providence Enterprise’s website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

• Known limitations: While we strive to ensure our website is fully accessible, some content may not yet be fully adapted to all accessibility standards. This includes blog posts, webpages and downloadable resources. We are continuously working to improve this.
• Alternative formats: If you need information in an alternative format, please contact us using the above feedback channels.

Assessment approach

Providence Enterprise assessed the accessibility of its website by the following approaches:

• Self-evaluation
• External evaluation by use of the UserWay tools

Enforcement procedure

The European Union’s General Data Protection Regulation (GDPR) ensures protection of individuals' data and their privacy. In case of any issues regarding accessibility and data privacy, you may contact:

• Supervisory Authority: You can find the relevant supervisory authority for your location by visiting this link: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Preparation of this accessibility statement

This statement was prepared on 5/22/24. It was last reviewed on July 30, 2024.

• Preparation method: This statement was prepared through a combination of self-evaluation and external audit.
• Date of first publication: July 30, 2024
• Date of last update: July 30, 2024